Start a Plug'Heur feedback campaign

Do you want to survey Plug'Heur service users about a theme specific to your establishment? Nothing could be easier!

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1. Go to the dashboard accessible via This link And click on the tab Feedback.

2. Then click on the button”Add a question”

3. Please fill in the required question. Pre-defined questions are available to make your experience smoother. Then define the different answers (three answers max) and click the” buttonFollowing”

4. Select the period of your campaign by selecting the start date as well as the end date.

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5. Define where the campaign will be broadcast then click on”Validate my campaign”.

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6. That's it, all you have to do is log in from time to time to analyze the feedback collected.

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7. Click on theIcon Export button at the bottom right of each feedback to download the feedback of each user in .csv.

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Discover 10+ ready-to-use templates, directly inspired by effective customer campaigns.

🎯 User profile

1. How old are you?

• -18 years
• 18-25 years
• 26-40 years
• 41 years and over

2. Is this your first time here?

• Yes
• No, I come regularly
• No, I come here occasionally
• I don't know

3. What is your gender?

• Woman
• Homme
• Prefer not to answer
• Other

🧠 Behaviour & expectations

4. What motivated you to come today?

• Shopping/shopping
• Leisure/relaxation
• Food/catering
• Simple passage/other

5. Have you spotted a special offer today?

• Yes, and I took advantage of it
• Yes, but I did not buy
• No, none
• I don't know

6. How much time did you spend there?

• Less than 30 min
• 30 min to 1 hour
• 1 to 2 hours
• More than 2 hours

❤️ Experience & feeling

7. How was your experience today?

• Very satisfactory
• Satisfactory
• Average
• Disappointing

8. Did you feel welcomed?

• Yes, absolutely
• Pretty much yes
• Pretty much no
• Not at all

9. Would you recommend this place to a friend?

• Yes, without hesitation
• Yes, probably
• No, not really
• No, not at all

🔋 Use of the Plug'Heur terminal

10. Why did you borrow a battery today?

• My phone was flat
• I wanted to test the service
• I needed it for a trip
• Other reason

11. Did you find the terminal easily?

• Yes, very easily
• Yes, but after looking a bit
• No, I had a hard time
• I found it by chance

12. Was the Plug'Heur service useful to you?

• Yes, essential
• Yes, practical
• Moderately useful
• No, not really

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So, ready to launch your very first feedback campaign?
Log on to the Plug'Heur dashboard.

👉 For support requests, contact your account manager clement.roulin@plugheur.fr

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