The Pro HQ by Plug'Heur

Tips, best practices and tutorials to fully exploit your Plug'Heur solution, all just a click away.

Featured content

June 17, 2025

TUTORIAL: Installing a 24-battery Plug'Heur terminal

Easily install your Plug'Heur 24 battery terminal! Follow our step-by-step guide to get up and running quickly, securely, and without a hitch.

June 1, 2025

TUTORIAL: Changing the content of your LCD screen

Update the video on your Plug'Heur terminal in a few simple steps! Discover our complete tutorial to create, format, and install your content independently.

Installation

TUTORIAL: Installing a 24-battery Plug'Heur terminal

Easily install your Plug'Heur 24 battery terminal! Follow our step-by-step guide to get up and running quickly, securely, and without a hitch.

Features

Start a Plug'Heur feedback campaign

Learn how to launch a feedback campaign in a few clicks: creation, distribution, export of results... everything is ready to help you better understand your customers.

Exporting your Plug'Heur database

Discover how to easily export your friendly RGPD opt-in database in .csv to launch your email or SMS campaigns in a few clicks.

How to launch an SMS campaign for Plug'Heur terminal users

Turn each refill into an opportunity: launch an effective SMS campaign with Plug'Heur to boost your sales. Guide, examples, and tips included.

Clément ROULIN

Head of Customer Success

Best practices

Checklist to maximize the use of the Plug'Heur terminal

Discover the best practices to position them well, train your teams and promote the service to visitors. Concrete advice and ready-to-use tools.

Clément ROULIN

Head of Customer Success

Shopping centers: Checklist of best practices to maximize the use of Plug'Heur terminals

Discover 5 concrete levers to boost their visibility, involve your team, activate your retailers and analyze performance for optimal use.

Clément ROULIN

Head of Customer Success

Shopping centers: 3 innovative activities to boost customer engagement with kiosks

Boost your center’s appeal with Plug'Heur! 3 animation ideas to drive traffic, spark conversation, and deliver a memorable customer experience.

Clément ROULIN

Head of Customer Success

Maintenance

TUTORIAL: Changing the content of your LCD screen

Update the video on your Plug'Heur terminal in a few simple steps! Discover our complete tutorial to create, format, and install your content independently.

FAQS

Who takes care of maintenance?

We take care of the maintenance of the machines. From our dashboard, we can remotely manage the equipment of all our customers and trigger interventions when a problem arises.

What is our economic model (pricing etc.)?

Our economic model is based on renting with commitment. The prices depend on the type of products desired but also on the degree of personalization.

Can I customize the Plug'Heur solution?

Yes, and that is even the best advantage of our solution! We personalize the entire charging service to your image (web app, battery, station, etc.). Objective? Have your customer say “thank you.”