Checklist to maximize the use of the Plug'Heur terminal

1. Strategic positioning of the terminals

A good location is the first key to ensuring the adoption of the service by your visitors.

Recommended locations:
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✅ At the reception desk or near the information desk
✅ In waiting areas (lounges, benches, halls)
✅ Near elevators, stairs or vending machines
✅ Close to relaxation or restaurant areas
✅ Next to high-traffic areas (exhibitions, counters, reading room...)

Locations to avoid:
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❌ Isolated or unfrequented locations
❌ Spaces without signs
❌ Places reserved for staff or stocks

💡 Observe Visitor Behavior: Where Do They Stop? Where do they use their phones? These points are often the best spots.

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2. Mobilize and Train Your Team

A well-informed staff is an essential relay to encourage the use of the service.

Key points to pass on to your teams:

• Simply explain the service: “Free portable battery loan”
• Answer frequently asked questions: duration, compatibility, conditions
• Spontaneously Mention the Service to Visitors Who Seem Concerned

Example sentence to use:

📢 “If your phone is dead, you can borrow a portable battery for free from our Plug'Heur terminal, right here! ”

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3. Visually Enhance the Service

Ensure clear signage to make the service visible upon arrival.

🖼 Recommended physical supports:

• Posters or Kakemonos near the terminals
• Directional signage in key areas
• Stickers on the Floor or on the Walls
• Visuals on internal screens (reception terminals etc.)
• Integration into orientation plans or visitor brochures
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📲 Digital communication to activate:

• Posts on social media (Facebook, Instagram, LinkedIn...)
• Short videos showing how the service works
• Mention in newsletters or visitor emails
• Integration into your app notifications (if available)
• Announcement on your site or digital home page
• Announcement When Connecting to the Venue's WiFi

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