ON AIR Fitness in Nice - Plug'Heur, the modern alternative to traditional charging lockers

Context: a connected club in search of modernization

The club ON AIR Nice, located on the French Riviera, perfectly embodies the spirit of the ON AIR community: digital, connected and in search of a modern and qualitative experience.

As a collaborator and athlete of the club, Lea HENNRICH (Direction ON AIR Fitness, Alpes Maritimes) fully understands the expectations of its members:

“The ON AIR community is very connected and digital, and this is even more felt on the French Riviera where people are looking for beauty, speed, convenience and quality. The more our club succeeds in enriching the indoor experience with innovative and useful services, the better our members feel and enjoy their time with us.”

The club's ambition is clear: Modernizing the in-room experience and offer services that match the lifestyle of its members.

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Challenge: remove the solicitations associated with recharge requests

Before installing Plug'Heur, the team faced a Real headache related to phone recharges.

Members constantly asked for the reception to connect their smartphones, which was neither practical nor adapted to the club's flow.

“We regularly received requests from our members to recharge their smartphones, which was not possible directly at the reception.”

At the same time, the use of smartphone during the session (music, training applications, performance monitoring) made the battery essential:

“Our experience in the gym is very digital: our members use training applications, track their performances in real time, listen to their playlists... All this creates a real need to keep their phone charged and accessible at all times.”

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Solution: an easy-to-use service that integrates perfectly

To meet these needs, ON AIR Nice has chosen Plug'Heur, a portable battery station that allows members to easily borrow a battery and keep their phone with them during their session.

“What we particularly appreciate is the ease of use and the perfect integration of the solution into the life of the club.”

The installation was smooth and immediately found its place in the daily life of the club, without increasing the team's workload. Plug'Heur was integrated as a modern, autonomous and rewarding service for the club's image.

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Results: a modernized experience and a liberated staff

Since the installation, the numbers speak for themselves:

• +20 loans per day, or more than 600 per month,
• Fast adoption of the service, which has become a habit for many members,
• Lightening of reception tasks,
• Strengthening the premium and innovative image of the club.

“The feedback from members is very positive: the solution is used on a regular basis, with more than 20 loans per day and more than 600 per month. Some members have even adopted new habits around this service.”

Plug'Heur is not only a practical solution: it reinforces the commitment and satisfaction of members.

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Customer feedback: a better alternative to traditional charging lockers

Beyond the numbers, it is above all the feelings of the teams and members that speak:

“Even members who do not use it directly know that this service is available and free, which reinforces the perception of quality and the overall comfort of the club.”

The Plug'Heur solution also plays a key role in promoting the ON AIR brand:

“Plug'Heur contributes to strengthening our brand image, by associating our club with innovation and comfort, which is very much appreciated by our members.”

Finally, the teams highlight an essential advantage compared to traditional lockers:

“The solution is also more secure and free than charging lockers because members keep their phones with them. It adapts perfectly to the rhythm of the members in the room, without any constraints, which makes it very functional in our daily lives.”

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Conclusion

By integrating Plug'Heur, ON AIR Nice has been able to transform a daily irritant into a lever for innovation and loyalty.

“Offering a charging service like Plug'Heur improves overall comfort, increases member satisfaction and contributes to strengthening their loyalty to the club.”

The result: a more modern club, a relieved team, and ever more satisfied members.

Plug'Heur is an indispensable service in the daily life of a digital fitness club.