Customer case — How Square Gym keeps its members loyal in the face of strong competition

💡 Did you know?

The Square Gym rooms, founded by Romain Chasseloup, installed Plug'Heur terminals to meet a very real challenge: to allow members to remain connected at all times, even during their sports session.

In these 100% autonomous rooms, entry and exit are done via a QR Code to be scanned from the mobile application. But without batteries, members can simply find themselves stuck. By equipping its 4 rooms (Bordeaux Chartres, Périgueux, Saint-Médard-en-Jalles and Mérignac), Square Gym has chosen a service that is simple, fluid and adopted instantly.

📈 Concrete results:
👉 Over 250 refills per month and per room
👉 A frictionless customer experience, even with low battery
👉 An average satisfaction score of 4.9/5
👉 Unlimited restocking of batteries in case of loss or failure
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👉 Discover how Plug'Heur fits into autonomous environments such as gyms, to streamline customer journeys and reinforce the brand's modern and connected image. Contact us to improve the experience of your members during their sessions.