In-store phone charging: an essential service to satisfy customers and increase sales

Introduction to in-store telephones

Nowadays, smartphones have become indispensable objects for most people, whether for communication, work, entertainment or information. However, the battery of these devices has a limited battery life that can quickly run out during a day of shopping. That is why, more and more stores are offering a telephone recharge service to their customers. In this article, we will explain to you why phone charging is essential for a store, both to satisfy the needs of its customers and to increase its sales.

Why is phone charging essential for a store?

Charging phones in stores offers several advantages for visitors and for stores. First of all, it is a free service that allows customers to feel comfortable and stay in the store longer. They no longer have to worry about their phone's battery and can continue to use their device to search for product information, compare prices, take photos, etc. Additionally, it can help improve the store's image by showing that it cares about the comfort of its customers.

Then, phone charging can also impact store sales. According to studies, customers who use a phone recharge service can stay an average of 29% longer in a store and spend 40% more than those who don't use it. Indeed, a customer who does not have to worry about their phone battery is more likely to stroll down the aisles, try products, take the time to think about their purchases, and even make impulse purchases. Additionally, phone charging can be a way to retain customers and encourage them to come back to the store in the future.

How does in-store phone charging work?

At Plug'Heur, we offer a service of self-service portable battery terminals to recharge the phones of visitors in stores. To unlock a portable battery for free, the user must scan a QR Code found on the terminal in the store. He arrives on a personalized web application in the image of the store (Leroy Merlin for example) and enters his information. We secure loans by a verification code sent by SMS to be entered into the web application before unlocking the battery. Once unlocked, the user has 24 hours to put the battery back into the same terminal before leaving the store. If this is not the case, an invoice will be sent to him by SMS. The batteries recharge an average of 1% per minute. Plug'Heur is a solution for recharging customers' phones in complete mobility but is also a real marketing asset for your store strategy thanks to the data and feedback we collect. Contact us via our form to find out more or schedule an appointment for a complete demo of our phone charging solution.

Conclusion on in-store phone charging

In conclusion, in-store phone charging is an essential service to satisfy customers and increase sales. It is a simple and effective way to retain customers by offering them a comfortable and pleasant experience. In addition, it can be a competitive advantage for the store by demonstrating its willingness to meet the needs of its customers. In an era where customer experience is increasingly important, phone charging can make a difference and contribute to a store's reputation and success.

In short, if you are a store owner or customer experience manager, offering a phone recharge service can be an excellent investment to improve customer satisfaction and increase sales. Do not hesitate to turn to innovative solutions such as self-service portable battery terminals to offer a practical, efficient and free service. Your customers will thank you for it!

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