Lille Airport boosts the passenger experience and data collection thanks to Plug'Heur charging stations

Since 2022, Lille Airport has been offering its travelers a service with high added value: Fully customized Plug'Heur portable battery terminals, allowing not only to recharge your phone independently, but also to Collect passenger data in a fluid manner and in accordance with the RGPD.

🔍 A valuable source of data to better know its passengers

Plug'Heur charging stations are much more than a practical service. Thanks to a Personalized Web Interface Without Download, each user is invited to fill in their contact information (opt-in), allowing the airport to:

• Collect qualified data (name, email, phone, postal code)
• Get Real-Time Feedback on the Airport Experience
• Analyze passenger behavior (time of use, pick-up points, etc.)
• Automatically connect data to their CRM tools via secure API

👉 Result: more than 9,000 contacts collected To date, and an ability to then interact with passengers in a targeted, relevant and measurable way.

📲 A smooth, useful, and well-positioned experience

With 5 Plug'Heur battery stations Located at strategic points in the terminals (reception hall, Schengen boarding, Schengen boarding, Schengen boarding, international hall, arrival area, catering), the service covers the entire passenger journey. Its use is simple and inclusive:

• Recharge Free and Autonomous, without an app to download
• Compatible with 100% of smartphones (Lightning, USB-C, Micro-USB)
• Multilingual interface, adapted to PMR, available as a white label
• High Average Usage Time : Proof of the Real Usefulness of the Service

📈 Figures that speak for themselves

• +30,000 recharged phones
• 15% of passenger flow Uses the service according to a study conducted by the airport
• 9,000 opt-in contact sheets collected
• Hundreds of spontaneous positive reviews on site:

“Top charging quality”, “Very convenient service!” , “Thanks to Lille Airport!”

♻️ A local and sustainable approach

The Plug'Heur deployment in Lille is based on a logic of positive impact:

• Reconditioned batteries in France (VolTR partnership)
• Maintenance provided locally (Derichebourg Hauts-de-France)
• Manufacturing, Customization and Logistics Less Than 10 km away
• Low energy consumption And Equipment Revalued at the End of Life

🧠 A service that combines passenger comfort and marketing performance

Thanks to the Plug'Heur terminals, Lille Airport offers an innovative service that Increases Passenger Satisfaction While Generating Usable Data to Manage Customer Relationships and promote the signs of the terminal.

A simple interface also allowsShow commercial messages or news in real time via the 24-inch screens integrated into the terminals.

✈️ Airports: reinvent the connected experience

Mobile charging has become a Essential Need In the passenger journey. What if your airport could make one Source of customer knowledge and loyalty ?

👉 Plug'Heur helps you build a personalized, autonomous solution that is compatible with your data, marketing and CSR priorities.

Contact us for a turnkey deployment.