🎥 [Interview] S'cape Group - Customer Director

About the S'cape Group

The S'cape Group is an independent event agency created in 1999 with expertise in live, hybrid and digital events. Today, S'Cape has more than 70 employees who share the same passion: to make the hearts of visitors vibrate by organizing events that convey emotions.

Interview: Christophe Clovin-Lesaffre, Customer Director at S'cape Group

We went to meet Christophe Clovin-Lesaffre, a professional with more than 25 years of experience in the event sector, who is now Customer Director within the S'cape Group.

What are you doing to improve the visitor experience during your events?

S'Cape: “We work on the guest's own experience in order to be able to ensure that he is at the heart of things and that it is him that he is an actor and not a spectator.”

How do you measure visitor satisfaction?

S'Cape: “The number of smiles you get.”

In 10 years, what trend will be democratized in events?

S'Cape: “Perfect knowledge of visitor expectations. Take into consideration his expectations so that he feels pampered and especially recognized. Recognition is an important key to the entire world of events.”

Is the smartphone a key success factor in the world of events?

S'Cape: “It is clear that applications have become a major part of any organization. Interaction and mobility are very important factors today. The smartphone is not only during the event, it is before but also after.”

Plug'Heur, a solution that boosts the attractiveness of your physical and hybrid events.

Plug'Heur is a solution from self-service portable battery terminals installed in events, shopping centers, etc. to recharge visitors' smartphones. Plug'Heur smartphone charging stations are easy to use, secure and compatible with all types of smartphones.

In order to offer an even more immersive experience, our telephone charging stations are 100% personalized to the image of events and are installed during professional and general public events.